Return/Exchange Policy

D'OR 24K Return/Exchange Policy

D’OR24K wants you to be completely satisfied with your purchase. If you are not happy with your purchase from the D'OR24K website ONLY, you can return unopened and unused products in their original packaging within 14 days for a full refund. You may also choose to exchange unopened and unused products for a different product from the D'OR 24K website; exchanges will be made within 21 days. Customer is responsible for all return postage. 

Products purchased from a 3rd party store, kiosk or distributor salon must be returned to the same place you bought them, and all returns and exchanges are subject to individual store policy. 

None of the following websites are authorized to sell D'OR24K products:

If you are having an issue returning or exchanging a D'OR 24K product, please contact us at

Customerservice [at]

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